Based in London, UK
Privacy Policy
At Novo Stays, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, book a stay, or interact with us in any way.
By using our website or services, you agree to the terms set out in this policy.
Privacy Policy
At Novo Stays, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, book a stay, or interact with us in any way.
By using our website or services, you agree to the terms set out in this policy.
1. Who We Are
Novo Stays is a UK-based short-term rental and property management company. We provide serviced accommodation and related hospitality services.
If you have any questions about this policy, you can contact us at:
Email: info@novostays.com
2. What Information We Collect
We may collect the following information from you:
- Personal details such as your name, email address, phone number, and payment details when you make a booking.
- Booking information such as dates of stay, property booked, and guest details.
- Identification documents (where legally required, e.g. for guest verification or compliance).
- Communication history such as emails, chat messages, or call records with our team.
- Website usage data such as IP address, browser type, device details, and pages visited (via cookies and analytics).
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and manage bookings.
- To communicate with you before, during, and after your stay.
- To provide customer support and respond to enquiries.
- To improve our website, services, and guest experience.
- To comply with legal and regulatory requirements.
- To send you marketing communications (only if you have opted in).
4. Sharing Your Information
We will never sell your personal data. We may share your information with:
- Service providers (such as cleaning, maintenance, or IT support teams).
- Booking platforms/OTAs (such as Airbnb, Booking.com, Expedia) if you book through them.
- Payment processors (such as Stripe or PayPal) to handle secure transactions.
- Authorities if required by law or regulation.
All third parties are required to handle your information securely and in line with data protection laws.
5. Cookies & Analytics
Our website uses cookies and tracking tools (like Google Analytics) to:
- Improve your browsing experience.
- Understand how visitors use our website.
- Tailor content and marketing.
You can disable cookies in your browser settings, but some features of the website may not work properly.
6. Marketing & Retargeting
We may use your information to provide you with updates, special offers, and promotional material about Novo Stays services. This may include:
- Email marketing (e.g. newsletters, promotional offers) via providers such as Mailchimp or Zoho Campaigns.
- Targeted advertising using tracking tools such as Google Ads, Facebook Pixel, or LinkedIn Ads to show you relevant content and promotions online.
- Remarketing campaigns, which allow us to show ads to users who have previously visited our website.
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us at privacy@novostays.com. You can also adjust your cookie settings to limit tracking for advertising purposes.
7. How We Protect Your Data
We use appropriate security measures to protect your personal data, including encryption, firewalls, and secure servers. Access to your information is limited to authorised personnel only.
8. How Long We Keep Your Data
We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your data (where legally possible).
- Object to certain types of data processing (e.g. marketing).
- Withdraw consent at any time (for example, unsubscribing from marketing emails).
To exercise these rights, please contact us at privacy@novostays.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
1. Who We Are
Novo Stays is a UK-based short-term rental and property management company. We provide serviced accommodation and related hospitality services.
If you have any questions about this policy, you can contact us at:
Email: info@novostays.com
2. What Information We Collect
We may collect the following information from you:
- Personal details such as your name, email address, phone number, and payment details when you make a booking.
- Booking information such as dates of stay, property booked, and guest details.
- Identification documents (where legally required, e.g. for guest verification or compliance).
- Communication history such as emails, chat messages, or call records with our team.
- Website usage data such as IP address, browser type, device details, and pages visited (via cookies and analytics).
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and manage bookings.
- To communicate with you before, during, and after your stay.
- To provide customer support and respond to enquiries.
- To improve our website, services, and guest experience.
- To comply with legal and regulatory requirements.
- To send you marketing communications (only if you have opted in).
4. Sharing Your Information
We will never sell your personal data. We may share your information with:
- Service providers (such as cleaning, maintenance, or IT support teams).
- Booking platforms/OTAs (such as Airbnb, Booking.com, Expedia) if you book through them.
- Payment processors (such as Stripe or PayPal) to handle secure transactions.
- Authorities if required by law or regulation.
All third parties are required to handle your information securely and in line with data protection laws.
5. Cookies & Analytics
Our website uses cookies and tracking tools (like Google Analytics) to:
- Improve your browsing experience.
- Understand how visitors use our website.
- Tailor content and marketing.
You can disable cookies in your browser settings, but some features of the website may not work properly.
6. Marketing & Retargeting
We may use your information to provide you with updates, special offers, and promotional material about Novo Stays services. This may include:
- Email marketing (e.g. newsletters, promotional offers) via providers such as Mailchimp or Zoho Campaigns.
- Targeted advertising using tracking tools such as Google Ads, Facebook Pixel, or LinkedIn Ads to show you relevant content and promotions online.
- Remarketing campaigns, which allow us to show ads to users who have previously visited our website.
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us at privacy@novostays.com. You can also adjust your cookie settings to limit tracking for advertising purposes.
7. How We Protect Your Data
We use appropriate security measures to protect your personal data, including encryption, firewalls, and secure servers. Access to your information is limited to authorised personnel only.
8. How Long We Keep Your Data
We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate data.
- Request deletion of your data (where legally possible).
- Object to certain types of data processing (e.g. marketing).
- Withdraw consent at any time (for example, unsubscribing from marketing emails).
To exercise these rights, please contact us at privacy@novostays.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.